Refund Policy

Refund Policy for Dapplesoft

Effective Date: 14-02-2019

At Dapplesoft, we are committed to providing high-quality software and services to meet your needs. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure your satisfaction.

Please read this policy carefully to understand how to request a refund and the conditions under which refunds are granted.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The request for a refund must be made within 30 days of the purchase date.
  • The product or service must have been purchased directly from Dapplesoft.com or an authorized reseller.
  • The product must not have been used for illegal or malicious purposes, as determined at Dapplesoft’s sole discretion.

Refunds are only applicable to the following:

  • Software products.
  • Subscription services.
  • Digital services provided by Dapplesoft.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Any service or product that was purchased more than 30 days prior to the refund request.
  • Custom software development, consulting, or any service where work has already been performed.
  • Products purchased at a discount or during a promotional period, unless otherwise stated.
  • Lifetime or one-time licenses after the 30-day period.

3. How to Request a Refund

If you meet the eligibility criteria above and would like to request a refund, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number] with your order details and the reason for the refund request.
  2. Provide Documentation: Include your order number, invoice, and proof of purchase in your refund request.
  3. Return of License/Access: If applicable, you may be required to uninstall the software and revoke any access granted.

Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 5-7 business days.

4. Refund Processing

  • If your refund is approved, the amount will be credited to your original payment method. Depending on your financial institution, the refund may take 5-10 business days to reflect in your account.
  • If the payment was made via third-party platforms (e.g., credit card, PayPal), additional time may be required to process the refund depending on the respective platform’s policies.

5. Exchanges

If you purchased the wrong product or need to exchange it for another, please contact us within the 30-day window. We will gladly exchange the product for you, provided the original product meets the eligibility criteria for returns.

6. Cancellation of Subscriptions

For subscription-based services:

  • You may cancel your subscription at any time.
  • If canceled within 30 days of the initial purchase, you will be eligible for a refund for the current billing period. No refunds will be given for past subscription periods.
  • Upon cancellation, you will retain access to the service until the end of the billing cycle, but no further charges will apply.

7. Changes to This Refund Policy

Dapplesoft reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the “Effective Date” will be revised accordingly. It is your responsibility to review the policy periodically for any updates.

8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Dapplesoft
Email: [email protected]
Phone: +880 1324-948414
Address: Joypurhat, Bangladesh.